We provide you with customized service and safe user experience with Cookie. Login and browse our website indicates that you permitted us getting information in/out the website with Cookie. Please visit Use of Cookies

We have updated our Privacy Policy. Please read it carefully.

How to deal with the system message “Device is offline”?

1) Check the indicator lights on the device; ensure that the device is in configuration mode.

2) Ensure that your router is functional and can go online to the internet and ensure that you do not have multiple devices on your network.

3) If all the troubleshooting techniques listed above doesn’t resolve the problem, please delete the device from the account, reset the device and re-add the device to your account.